qe77 Privacy Policy — Your Data, Protected
qe77 takes the privacy of every player seriously. This policy explains exactly what personal data we collect, why we collect it, and how we keep it safe.
1. Introduction
This Privacy Policy ("Policy") describes how qe77 ("we", "us", or "the Platform") collects, uses, stores, and protects the personal data of players and visitors who use the qe77 website and services. qe77 is an online gaming platform serving players in Bangladesh and this Policy applies to all personal data processed in connection with your use of the Platform.
By registering an account on qe77 or otherwise using the Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree with this Policy, you should not use the qe77 Platform. We reserve the right to update this Policy from time to time, and we will notify you of material changes by updating the date at the top of this page.
Data Controller: qe77 acts as the data controller in respect of all personal data collected through the Platform. All enquiries regarding personal data or this Policy should be directed to our support team at [email protected].
Our Privacy Commitments
Six principles that govern how qe77 handles your personal data.
2. What Personal Data We Collect
qe77 collects personal data in three broad categories: data you provide directly, data collected automatically when you use the Platform, and data received from third-party service providers such as payment processors.
Data You Provide Directly
- →Registration data: your full name, date of birth, mobile number, and any other information provided when you create your qe77 account.
- →Identity verification (KYC) documents: national ID card, passport, driving licence, or any other document submitted for age and identity verification purposes.
- →Communications data: messages, emails, and chat transcripts submitted to qe77 support, including any personal information you choose to include in those communications.
- →Responsible gaming data: information you submit when using deposit limit, self-exclusion, or cooling-off tools, including the limits you set and the durations you select.
Data Collected Automatically
- →Technical data: IP address, device type, operating system, browser type and version, screen resolution, and mobile network operator, collected automatically when you access the Platform.
- →Usage data: pages visited, games played, bet amounts, session duration, time and date of access, and navigation paths through the Platform.
- →Cookies and similar tracking technologies: session cookies, preference cookies, and analytics cookies. See the Cookies section of this Policy for full details.
Data Received from Third Parties
- →Payment data: transaction references, payment method type (e.g. bKash, Nagad, Rocket, Upay), transaction amounts, and timestamps — received from payment processors when you make a deposit or withdrawal. qe77 does not receive or store your full bKash PIN, Nagad PIN, or any full card number.
- →Fraud and risk data: information shared by payment providers or fraud prevention services to assist qe77 in identifying and preventing fraudulent account activity.
- →Age and identity verification data: confirmation of identity provided by third-party KYC verification services where used to supplement the documents you have provided directly.
3. How We Use Your Personal Data
qe77 uses your personal data only for the purposes described below. We do not use your data for purposes that are incompatible with those listed here without first obtaining your consent.
- →Account creation and management: to register your account, verify your identity, and manage your player profile on the Platform.
- →Service delivery: to process deposits, facilitate game play, process withdrawals, and provide the gaming and betting services you have requested.
- →Legal and regulatory compliance: to meet anti-money laundering (AML) obligations, KYC requirements, fraud prevention obligations, and any other legal requirement applicable to the operation of qe77.
- →Responsible gaming: to provide and enforce deposit limits, self-exclusion, cooling-off periods, and session reminders, and to identify players who may be showing signs of problem gambling so that appropriate support can be offered.
- →Customer support: to respond to your enquiries, resolve disputes, and provide assistance when you contact the qe77 support team.
- →Marketing communications: to send you promotional offers, bonus notifications, and news about qe77 — but only if you have opted in to receive such communications. You may opt out at any time by contacting support.
4. Legal Basis for Processing
qe77 processes your personal data on one or more of the following legal bases:
- →Contractual necessity: processing required to perform the contract between you and qe77, including account management, deposits, gameplay, and withdrawals.
- →Legal obligation: processing required to comply with applicable law, including AML obligations, KYC verification requirements, fraud prevention, and cooperation with law enforcement authorities.
- →Legitimate interests: processing conducted for qe77's legitimate business interests, including platform security, fraud detection, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your privacy rights.
- →Consent: where you have given specific, freely given, and informed consent to a particular type of processing — for example, opting in to receive marketing communications.
5. How We Share Your Data
qe77 does not sell, rent, or trade your personal data. We share your data only in the limited circumstances described below, and always only to the minimum extent necessary.
Categories of Recipients
- →Payment service providers (bKash, Nagad, Rocket, Upay, bank partners): to process your deposits and withdrawals. These providers receive only the data they need to complete the transaction.
- →Game providers (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Ezugi): game providers may receive a session token and basic account reference to authenticate your game session. They do not receive your full identity or payment data.
- →Identity verification and KYC service providers: where third-party KYC tools are used to verify player age and identity, those providers process only the specific documents or data required for that verification.
- →Law enforcement and regulatory authorities: where we are legally required to disclose personal data — for example, in response to a lawful request from a law enforcement authority, a court order, or to comply with AML reporting obligations.
No Marketing Third Parties: qe77 does not share your personal data with any advertising networks, data brokers, social media platforms, or other third-party marketing organisations. Your data is used only to operate and improve the qe77 service for you.
6. Cookies and Tracking Technologies
qe77 uses cookies and similar technologies to operate the Platform, remember your preferences, and analyse how players use the service. We use three types of cookies:
- →Strictly necessary cookies: required for the Platform to function. They manage your login session, keep your account secure, and remember your in-session preferences (such as language). These cannot be disabled without breaking core Platform functionality.
- →Preference cookies: remember your chosen settings so you do not need to re-enter them each time you visit — for example, your language selection.
- →Analytics cookies: help us understand how players navigate and use the Platform, which pages are most visited, and where improvements can be made. Analytics data is aggregated and does not identify individual players.
You can control and delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the qe77 Platform. For detailed information on how to manage cookies in your browser, consult your browser's help documentation.
7. Data Retention
qe77 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by applicable law. The following general retention periods apply: account data and transaction records are retained for a minimum of 5 years from the date of account closure to meet AML and financial record-keeping obligations; KYC documents are retained for the same minimum period; responsible gaming records are retained for the duration of any active self-exclusion plus a minimum of 3 years after the exclusion period ends; communications with support are retained for up to 3 years from the date of the communication.
When your personal data is no longer required, qe77 will securely delete or anonymise it in accordance with our internal data disposal procedures. Anonymised data (data from which you cannot be identified) may be retained indefinitely for statistical and service improvement purposes.
8. Your Privacy Rights
As a player on qe77, you have the following rights in relation to your personal data. To exercise any of these rights, please contact qe77 support. We will respond to all valid requests within a reasonable timeframe.
- →Right of access: you may request a copy of the personal data qe77 holds about you, along with information about how it is used.
- →Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may ask us to correct or complete it.
- →Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- →Right to restrict processing: in certain circumstances, you may ask us to restrict the way we process your personal data while a query or complaint is being resolved.
- →Right to withdraw consent: where we process your data on the basis of your consent (e.g. for marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of the above rights, please email qe77 support at [email protected] with the subject line "Privacy Request" and a description of your request. We may need to verify your identity before processing the request.
9. Data Security
qe77 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data in transit between your device and our servers, encrypted storage of sensitive data at rest, access controls limiting which qe77 personnel can view personal data, regular security assessments of Platform infrastructure, and secure data handling procedures for all staff with access to personal data.
While qe77 takes data security seriously and implements industry-standard protections, no system is completely immune to security incidents. In the unlikely event of a data breach that affects your personal data, qe77 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.
10. Children and Underage Users
The qe77 Platform is strictly for adults aged 21 and above. qe77 does not knowingly collect personal data from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a person under 21, we will delete that data immediately and close the associated account. If you believe an underage person has registered an account on qe77, please notify us immediately at [email protected].
11. Changes to This Privacy Policy
qe77 reserves the right to update this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. If the changes are material, we may also notify you directly via your registered mobile number or by displaying a notice on the Platform when you next log in. Your continued use of qe77 following any update to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.
12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise a privacy right, or have a concern about how qe77 handles your personal data, please contact our support team. We are available 24/7 on Bangladesh Standard Time (UTC+6) via live chat inside the Platform.
Email: [email protected]
You are now fully informed about how qe77 protects your data. Ready to explore the casino, or have more questions? 21+ only — play responsibly.